Below we detail our shipping policy, we hope to be able to resolve any questions you may have about it.
Políticas de Envío
Horarios y Tiempos de Entrega
The shipping time in Metropolitan Lima will be between 5 and 9 business days; and in Lima provinces and provinces it will be between 10 and 15 business days of shipping after processing the order.
Orders placed on weekends and holidays will be processed the next business day. The products will be delivered from Monday to Friday from 08:00 a.m. to 06:00 p.m. and Saturdays from 08:00 a.m. to 03:00 p.m., no deliveries will be made on Sundays or holidays.
The delivery time may be longer than usual, if the purchase was made during cyber days or sales. Deliveries to destinations with limited accessibility may take longer than specified.
Users will not be able to choose either the time or the day on which the purchased product(s) will be delivered. The delivery of the order will be made after coordination via telephone or WhatsApp with the client.
Dirección de Entrega
The address where the product will be delivered will be the one indicated by the user. It may not coincide with your address. It is the responsibility of the user to complete and carefully review the information related to the delivery, so that the shipment of the purchase is made in an effective and timely manner.
Envíos Lima y Callao
Shipping rates vary from S/ 12.0 to S/ 25.00, according to the following detail:
S/ 12.00 for the districts included in Zone 1: Santiago de Surco, Barranco, Jesús María, La Victoria, Lince, Magdalena del Mar, Miraflores, San Borja, San Isidro, San Luis, Surquillo, San Miguel, Pueblo Libre, Breña .
S/ 15.00 for the districts included in Zone 2: Ate - Salamanca, El Agustino, Rímac, Santa Anita, Bellavista Callao, Carmen de la Legua, La Perla, Cercado de Lima
S/ 18.00 for the districts included in Zone 3: Chorrillos, La Molina, Ate - Vitarte, Comas, Independencia, Los Olivos, San Juan de Lurigancho, San Juan de Miraflores, San Martín de Porres, Villa El Salvador, Villa María del Triumph, Callao, La Punta.
Any other district outside the areas presented requires prior coordination through the official channels of Polen Ceramic Studio.
In the event that for reasons not attributable to Polen Ceramic Studio an order is rejected, not received or the addressee cannot be found and a second delivery attempt is required, the rate will be applied according to coverage and a delivery will be made prior coordination with the client. .
In the event that the order has not been delivered on time due to our responsibility or the courier's responsibility, Polen Ceramic Studio will make the delivery again at no cost after prior coordination with the client.
Envío a Provincias
Realizamos envíos y entregas a veinticuatro (24) departamentos de Perú. A las capitales de provincia. Las tarifas son de S/ 35 hasta 1 kg. Y un valor de S/ 4 soles por kilogramo adicional. El tiempo de entrega es de diez (10) a quince (15) días útiles contados a partir del día siguiente de recojo de nuestra tienda. No se consideran sábados, domingos ni feriados. Para ello, por favor enviar un correo electrónico a logisticayproduccion@gmail.com para consultar disponibilidad, tarifas y zona de reparto.
Recojo en Tienda
We offer the mode of pick up in store at no cost to the customer. Once the order is ready to pick up, the customer will receive a message via WhatsApp or a confirmation email so that they can go to the store to pick up their products at the time to be indicated. Our physical store is located at Calle Delucci 205, Barranco, Lima, Peru.
For the withdrawal of the product, the customer must present their original ID. In the event that the client designates a third party for the collection, they must inform Polen Ceramic Studio the name of the designated person and their ID number, who must present it for the delivery of the product.
Estado de Envío
From the moment your order is processed, the user will not have access to a tracking system to know the status of the shipment.
Gestión y Costo de Envío
The shipping cost for the districts of Lima and province will vary depending on the location. For this reason, review the attached tariff. This service includes the transfer of the merchandise purchased by the User from our warehouse to the address specified in the order. All deliveries will be accompanied by a charge that has to be signed by the recipient along with the ID number.
Envío Express o en el Mismo Día
At the moment we do not ship the same day, but you can come to our store from Monday to Friday from 9 am to 4 pm to make the purchase directly and take it away immediately, as long as we have it in stock at that time.
Política de Cambios y Devoluciones
Requisitos para Cambios y Devoluciones
To be eligible for an exchange or return, the product must be in its original condition, unused and in the same packaging in which it was received. Products that have been altered or have clearly been used are not eligible for exchanges or returns.
Tener en Cuenta sobre las Imágenes
At Polen Ceramic Studio, we understand the importance of providing an accurate representation of our products through images. However, it is important to note that the photos provided on our website are for reference only. There may be minor differences between the actual product and the reference image, including, but not limited to, variations in color tone, texture, and ornamental details. We want to inform you that at Polen Ceramic Studio, we have a no-return policy for this reason. Since our products may have minor variations compared to the reference images and are subject to the conditions of use and customer care, we cannot accept returns based solely on minor differences from the visual representation.
Gastos de Envíos y Administrativos
En el caso de devoluciones, los gastos de envío y administrativos de la devolución serán responsabilidad del cliente, a menos que el producto sea defectuoso o haya sido recibido incorrectamente debido a un error nuestro. Los cambios están sujetos a la disponibilidad de stock. Si el producto deseado para el cambio no está disponible, se puede ofrecer un vale de consumo con el mismo valor del producto comprado o un producto alternativo de igual valor.
Inspección de Productos Devueltos
Todos los productos devueltos serán inspeccionados antes de procesar cualquier cambio o reembolso. Nos reservamos el derecho de rechazar cambios o reembolsos si el producto no cumple con nuestras condiciones de devolución.
Tiempo de Aceptación de la Solicitud.
We will accept return requests within 24 hours from the date you received the product. After this period, we will not be able to process returns. It is important that you notify us of your intention to return a product within this time frame so that we can provide you with the proper instructions and ensure that the return process goes smoothly.
Vale de Consumo
En caso sea aceptada la devolución o reembolso, emitiremos un vale de consumo por el mismo monto pagado por el producto devuelto. Este vale de consumo será canjeable en futuras compras en nuestro sitio web o tienda física y tendrá una validez de hasta 1 mes calendario a partir de la fecha de emisión.
Cambio de Producto
If you wish to exchange a product for another of equal or greater value, please contact us within 24 hours of receiving your order. We will contact you to coordinate the details of the change, including the availability of the desired product. If the product you want to exchange for has a higher value, you will be responsible for paying the difference, shipping costs and administrative costs.
Incidente o Negligencia
If at any time you have purchased a part at full price and it has been damaged as a result of an inadvertent incident or negligence, beyond repair, we cordially invite you to contact us via email. Please attach a picture of the damaged item along with the corresponding proof of payment. We will gladly provide you with a discount coupon valid for your future purchases at Polen Ceramic Studio.
Sobre la Colección Geocromatik
Se hace constar de manera formal y específica que las piezas catalogadas como únicas, las cuales forman parte integral de la colección Geocromatik; entre otras, de esta empresa, han sido excluidas de las condiciones y disposiciones aplicables a otros productos en términos de esta política.