Yes, you can use a microwave. Our pieces have been fired at high temperatures, so you won't have any problems using them in the microwave. You can also use a dishwasher; however, we always recommend washing by hand with the soft side of the sponge.

Thermal shock causes many cracks, so we recommend that your piece not undergo a sudden change in temperature. This usually happens when it goes directly from the refrigerator to the microwave or conventional oven.

Yes, you can find our store in the same studio. We have a store area and a POP-UP area featuring guest brands that change every month. Both are open during the same studio hours: L-V (10-19 hrs) S-D (11-19 hrs). You don't need to book in advance.

Yes, we accept exchanges. For more information, please review our exchange and/or return policy here. *You must contact us within the first 24 hours after shipment*

Yes, we accept returns. For more information, please review our exchange and/or return policy. *You must contact us within the first 24 hours of shipment*

If an exchange is necessary because a product is defective or because you received a product you did not order, it can be made within the first 5 business days after receiving the order.

It is important that the product be in the same condition as when it was delivered, with no signs of use or washing.

In that case, you must call or write to +51 926 743 450 and provide the order number, customer details, and details of the defect or complaint. If the product is not in this condition, it will be returned to the customer and the exchange cannot be made. We will cover the shipping costs.

We design tableware concepts based on the identity of each restaurant, bar, or café, from modeling to color proposals. We have been creating these concepts for both local and international businesses. If you would like to place a custom order, first schedule an appointment with us by calling +51 926 743 450.

As a handcrafted production studio, our production scale is not large. However, we offer wholesale prices starting at 3 dozen. For a more detailed quote, write to admi@polenceramicstudio.com. Include the model you selected from our store and the quantities to be produced.

For custom production, the minimum order quantity will be 3 dozen.

No, the spots are non-transferable, non-cancellable, non-reschedulable, and non-refundable. Since spots are limited per session, whenever a reservation is made, someone else automatically loses the opportunity to take that spot, so it is not possible. However, you can ask about the extra cost of freezing or the Polen Membership.

This is the spot-freezing option. You can reserve your spot for up to 15 business days after the originally scheduled date. You can only use this option if you notify us up to 2 days before your class starts. The freezing fee is:

Regular program 150 soles
Express workshop 85 soles
Bizcochito 35 soles

We suggest booking up to two days in advance. You may be lucky enough to find available slots one day before or even on the same day, but that’s not usually the case. So if you want to reserve that special day for yourself and someone else, check availability in advance. Our calendar is always published at the beginning of the month.

It is important to understand that classes are a learning process, so the process takes precedence over the number of pieces. However, there is ideally an average number of pieces that can be completed per program.

Regular Program: In the first month of the basic level, up to 4 types of pieces can be completed. From the second month onward, the number of pieces depends on the projects and learning processes the student undertakes.

Express Workshop: This is a short program, so up to
two pieces per student can be completed.

Bizcochito: This is a very short program, so one piece is provided per session. You can also access one additional piece,

We understand that you may have certain expectations, but in beginner classes we follow specific guidelines to help you achieve the goals we’ve set and create high-quality pieces. In any case, the exercises involve forms you can personalize, such as vases, glasses, plates, bowls, etc. Starting in the second month, students work with an inspiration guide that helps them set different kinds of goals from those in the first month.

No, we only bake pieces made by our students in classes, custom orders, and our collections.

In the first month, you will develop basic hand-building techniques, which will help you better understand the material and its stages. From the second month onward, you can choose to learn and specialize in wheel throwing, or take the mixed-technique route and experiment with more sculptural forms.

All programs use low- and high-fire clay, as well as low- and high-fire glazes formulated in the studio. The tools provided for classes are the studio's property.

You can pick up your pieces 10 to 15 business days after the class date or the last class. Pick-up dates are on weekends from 11 a.m. to 7 p.m. We suggest sending photos of your pieces in advance via WhatsApp +51 924 254 483 so we can have them packaged for you ☺️.

The workshop is a 3-hour session where you can create a piece from scratch and apply engobe (paint it). Bizcochito, on the other hand, is a 45-minute session where you paint a ceramic piece in its bisque state (the stage of the ceramic process when the piece has already been fired).

We're in a beautiful old mansion in Barranco, one block from UTEC and behind the MAC. Here's the address:
Delucchi 205, Barranco.

Our promotions are perfect for sharing. That is, we have promotions for couples, best friends, and family. You just have to contact us at this number +51 924 254 483 to request your promotion.

Yes, all three programs are open every month: Regular Program, Express Workshop, and Little Biscuit. We still recommend checking our schedule on social media or checking the times on this website ☺️.

No, on the other days when we don’t hold workshops, we’re making new pieces for you and working on custom orders. So we recommend checking our schedule in advance and booking ahead.

The group of students in each class is mixed. People of different ages enroll. However, the classes are designed for those aged 10 and up.