- Polen is a space free from all forms of discrimination. If any of the company's values are violated, we reserve the right to ask you to leave.

- Bizcochito offers an experience that includes an introduction to ceramics, but not a guided class.

- Classes cannot be canceled or transferred, which means there will be no refund if you are unable to attend.

- Freezing is the option to freeze your spot (per person). You can reserve your spot up to 15 business days after the originally scheduled date. You can access this option as follows.

> 3 days before the experience: 35 soles.
> 8 hours or less before the experience starts: 50 soles.

This is intended to cover the administrative and logistical costs associated with canceling and/or rescheduling a class.

- The spot is personal and non-transferable; if you do not attend, the amount will not be refunded or transferred to another person.

- The tools provided for the class are the studio's property.

- Students must arrive on time for their session and finish within the allotted time, as there is no grace period in this short program.

- We understand that when working with ceramics for the first time, mistakes or mishaps can happen; these are perfectly valid and part of the process.

- Students must sign their pieces with their name and take photos of them for their records.

- Students are responsible for picking up their completed pieces within 30 business days of being notified that they are ready for pickup. After this period, the studio is no longer responsible for the pieces.

- Students may arrange for a courier to pick up their pieces, with advance notice, as long as the pieces have been properly registered and signed.